Adding Subtitles and Closed Captioning

Do you want your videos to reach a wider audience? With our Subtitles feature, you can offer subtitles and closed captioning for a number of supported languages. Provide accessibility to those with hearing disabilities or provide text to anyone who likes to watch videos with written dialogue.

Currently, this feature is only available for video (video-on-demand). (You cannot add subtitles to live video or an episode that’s part of a video series.)

To get the Subtitles feature added to your Vidflex subscription plan, please contact us to make a request.

Adding a Subtitle

You can add up to five subtitles for a video. After adding a subtitle, you can enable or disable it to make it available to your viewers. Your viewers will have the option of turning subtitles on or off in the video player, and they can select a different language if you’ve added subtitles in more than one language.

We support the following file types and languages:

File types:
  • SRT
  • WebVTT
  • DXFP
Arabic Bangla Chinese Czech Dutch
English Filipino French German Hindi
Italian Japanese Korean Polish Portuguese
Punjabi Russian Spanish Swedish

To add a subtitle file:

  1. In the video management screen, click the Subtitles tab.
  2. Click Add Subtitles.
  3. In the Upload window that appears, select a language from the drop-down.
  4. To upload the subtitle file, you can either:
    • Drag-and-drop the file into the window.
    • OR
    • Click Select File. Browse to and select the desired video file, then click Open.
      A progress bar appears in the Upload Video window to show the progress of the file upload.

      Don’t close the Upload Video window while the video file is uploading. This will cause the upload process to fail. The window automatically closes once the progress bar is full, indicating that the upload process has completed.

      You’re automatically redirected to the Subtitles screen.

  5. Click the Disabled/Enabled button if you want to turn subtitles on or off.

Deleting a Subtitle

  1. In the video management screen, click the Subtitles tab.
  2. Find the subtitle that you want to delete and click Delete.