Configuring a Live Video

Plan Availability


All live events must be first assigned to a Live Stream in order for the events to be streamed. Ensure that a site admin has configured at least one live stream first before you proceed with the instructions in this topic.

As there may be a very slight delay (of up to 1 minute) in the delivery of the video stream, it’s highly recommended to have the video stream configured and started at least 5 minutes prior to when the Live Event is occurring.

Accessing Live Events

First, sign in to your video platform to access the admin panel.

If you’ve been given permission to access the admin panel as a Live Event Operator, you’ll see the Library tab after signing in and then click on Live.

Using the Live Event Management Screen

After a Live Event has been added in the Library, you can then access the Live Event’s management screen and then select the individual tabs to configure different elements of the Live Event.

  1. In the Library, find the live event that you want to edit
    • You can use the Library’s search bar. Type in keywords or the title/name of the live event, and then click the Search Icon in the bar.

      The Library screen will then display a list of live events relevant to your search.
  2. Click the live event’s EDIT button.

You’re now in the Live Event management screen.

Depending on your user permissions, you may not have access to all the tabs shown below. For example, if you’re a Live Event Operator, you can only see the Event tab.

  • General

    In this screen, you can:

    • Update the title and description
    • Enable/disable pre-roll advertising
    • Publish/unpublish the live video
    • Set the player page to publish start/end times
  • Meta Tags

    Enter metadata to optimize the searchability of the live event on search engines.
  • Attributes

    Choose the attributes and attribute groups that you want to assign to the Live Event.

    If attributes and attribute groups have not been created, then this tab will be hidden.
  • Content Groups

    Choose the categories that you want to assign to the Live Event.

    If categories have not been created, then this tab will be hidden.
  • Event

    You can do the following in this screen:

    • Set the event start and end times
    • Enable/disable DVR
    • Link the event to a Live Stream
    •  Replace the live event source
    • Add a cover image
    • Preview the live event
    • Download the DVR recording
  • Attachments

    Add attachment files to the Live Event player page.
  • Purchase

    Set up purchase options for the live event.
  • Access

    Set access permissions for the live event.
  • Embed

    You can embed the live event in an external webpage.
  • Analytics

    View analytics for the live event.

Setting the Live Event Date and Time

In the Date & Time tab, you’ll pre-set your live event’s start and end times. You can change the times afterward, even as the event is occurring.

You can also enable DVR to record the event so that it can be watched again – on-demand – in the future. You can also download the recorded DVR file.

  1. In the Event tab, click Date & Time in the left sidebar.
  2. By default, your site’s time zone will be automatically selected in the Time Zone drop-down. If the event is occurring or broadcasting in a different time zone, then select a different time zone if applicable.
  3. Select the start date and time in the Live Event Start calendar. (This is when the live event will be broadcast on your platform.)
  4. Select the end date and time in the Live Event End calendar. (This is when the live event is expected to end.)
    Setting the end date and time is mandatory and will also enable accurate analytics tracking. We recommend setting the end time to approximately 1 hour after the anticipated end time of the event, in case the event goes longer than expected. You can also manually stop the event broadcast. In order to stop a live event broadcast, you must end the stream in your platform and in your encoder.
  5. By default, the Enable DVR checkbox is selected which means the live event will be recorded and can be watched again on-demand. If you don’t want to record the live event for future viewing, deselect the Enable DVR checkbox.
  6. If DVR is enabled, then:
      • You can make the recording available indefinitely by leaving the DVR End field blank. (The field is blank by default.)
    • OR
    • You can make the recording available for a specified period of time by clicking the DVR End calendar to select the end date and time.
  7. Click Save.

Manually Ending a Live Event Broadcast

If a live event has already started, but you want to end it before the scheduled end date and time, you can manually stop the broadcast.

You can only perform the steps below if the live event is currently being broadcast and hasn’t ended yet.
If you’ve ended a live event, but there’s still content being streamed from the encoder, the stream will continue to record and you can view the recording in the Preview tab. Viewers will only see what was broadcast between the start and end times.
  1. In the Event tab, click Date & Time A in the left sidebar.
  2. Click End Live Event Now B. The end time is pulled from Current Time displayed on the screen.

After you’ve ended this live event, you still need to stop the stream on your encoder or the event may continue streaming on your site. If the live event was DVR enabled, then the recording will also be stopped.

The live event ends and the scheduled end date and time will automatically update to reflect the correct times.

Linking a Live Event to a Live Stream

In this screen, you’ll link the live event to a live stream. Only site admins can set up a Live Stream.

  1. In the Event tab, click Stream in the left sidebar.
  2. Choose a stream name in the drop-down and click Link.
    Choose the stream name where the live event is taking place.

    The screen will update to display the Live Stream Details after you’ve linked the stream.

    The details include:

    • Live Stream: the name of the stream.
    • Status: Indicates if the stream is Provisioned, Provisioning, or Failed.
    • Stream ID: the internal ID of the stream. (For more information, contact Worldplay Support.)
    • DVR: indicates if you’ve enabled or disabled DVR for the live event.
  3. Under the Encoder Settings, Multi-bitrate is selected by default format. You can choose single-bitrate or simplified RTMP in the Format drop-down. (For more information, see the Live Event Encoder Formats topic.)
    You won’t be able to see the Encoder Settings if the live event has passed its end time.

    The encoder settings will update accordingly.
    The following information appears under the Encoder Settings:

    • Primary URL: this is the destination where your encoder will stream to.
    • Stream Key: this is required by your encoder in order to connect it to the stream.
    • Username: the username required by your encoder.
    • Password: the password required by your encoder.
    The encoder settings (i.e., Primary URL, Stream Key, Username, and Password) shown in the image above are for reference only. Don’t attempt to use these settings when you set up your live event.
    Always verify the encoder information for each live event to ensure that you apply the correct settings to your encoder.
  4. If you require the backup URL information for the encoder settings, click the View advanced encoder settings link.

    In most cases, the backup URL isn’t required unless you’re using more than one encoder.

Unlinking a Live Event from a Live Stream

If a live event has been linked to the incorrect live stream name, you can unlink the live event and then link it to the correct stream name.

When you unlink a live event from a live stream, any DVR recordings of that live event will be deleted (if DVR was enabled).
  1. In a Live Event management screen, click the Event tab, and then click Stream in the left sidebar.
  2. Click Unlink Stream.
    The settings shown in the image below are for reference only.

    A confirmation message appears.

  3. Click Unlink.

It may take a few minutes to unlink the stream. The screen will update after the stream has been unlinked.

If you want to link the live event to a different live stream, choose a stream from the drop-down, and then click Select.

Replacing the Live Event Source

After a DVR-enabled live event has been broadcast, you may want to replace the DVR recording with another video file. Alternatively, you might download the recorded live event, edit its content, and then replace the original recording with the edited version. You also have the option to download the edited version of the event.

  1. In the Event tab, click Source in the left sidebar.
    By default, the video source is the live event stream. You can’t select the Uploaded video asset option until you’ve added a video file and that video file is in the “Success” state.
  2. To add a video file, click Add Video Asset.
  3. In the Upload Video window that appears, you can either:
      • Drag-and-drop the file into the window.
    • OR
    • Click the Select File. Browse to and select the video file, then click Open.

      After the file is uploaded, the Upload Video window automatically closes. Depending on the size of the video file, it may take some time for the video to be encoded. You can navigate away from this screen and then return to the screen later to check on the status.
  4. After the video file has been encoded, its status updates to “Success”. To replace the live event with the video file, select Uploaded video asset.
  5. To preview the video file, click the file’s arrow button A and choose Preview B.
    You can only preview the uploaded video asset in this screen. You won’t be able to see this in the Preview tab.

  6. You can also add multiple video files (see Steps 2 and 3 above) and then choose which file will be used to replace the live event source. Click the file’s arrow button and choose Set Default.
    The original DVR recording will not be deleted. You can revert the live event source back to the original DVR recording by selecting the Live event stream as the video source. At any time, you can toggle between the Live event stream or the Uploaded video asset options.

Adding a Cover Image for a Live Event

You can add a cover image for a live event. This is a static cover image that displays on the video player when the live event isn’t being played.

  1. In the Event tab, click Cover Image in the left sidebar.
  2. Click Choose File.
  3. In the window that opens, browse to and select the desired image file, then click Open.
    • Supported file types include PNG, JPG, and JPEG.
    • The recommended image size is 1280 × 720.

    A progress bar appears to indicate the image is being uploaded. A preview of the image is displayed.

  4. If you want to use a different cover image, click Delete Image to delete the existing image, and then upload another image.

Previewing the Live Event

After you’ve made the necessary configurations for your live event and it has been encoded successfully, you can then test the stream by previewing it in the Event tab. We recommend using the Live Event Preview feature to see content that’s currently streaming or to watch pre-existing content.

This is highly recommended so that you can ensure there aren’t any issues with the stream or your encoder before the live broadcast on your platform.

  1. In the Event tab, click Preview in the left sidebar.
  2. Click the Play button.
    If the stream is unavailable, that means the stream is still encoding. The player will automatically refresh every few seconds and the stream will play when it has finished encoding. You don’t need to refresh your internet browser.
  3. If you want to delete any of the test recordings that may have been recorded before the actual start of the live event, click Advanced.
    Ensure that you only use this feature before the start of the live event or you may inadvertently delete the recorded contents of the actual live event with the test recording. You can’t retrieve the deleted content; ensure that you’re only deleting the unwanted test recording.

  4. Click Remove Recorded Video.
  5. In the confirmation message that appears, click Yes.
    The test recording will be deleted permanently.

Downloading the Recorded Live Event

If DVR was enabled (see Setting the Date & Time) for a live event, then you can create a downloadable video file of the event after the event has ended and the encoder has completed streaming. The downloaded video file will be in MP4 format.

  1. In the Event tab, click Download A in the left sidebar.
  2. Click Create B.
    Depending on the size of the video, it may take some time to create the downloadable file.

    Once the file has been created, the Download button will appear. The approximate file size is also provided on this screen C.

  3. Click Download D. The file will download to a file location specified by your internet browser.