Live Videos

Live Event Operator’s Guide

Plan Availability


The articles below apply to Live Event Operators (LEOs) only.

All live events must first be assigned to a Live Stream in order for the events to be streamed. Ensure that your site admin has configured at least one live stream first before you proceed with the instructions in this topic.

As there may be a slight delay (of up to 1 minute) in the delivery of the video stream, it’s highly recommended to have the video stream configured and started at least 5 minutes prior to when the Live Event is occurring.

This is the recommended workflow for streaming your live event. Click on each of these tasks to find further instructions (provided on this page):

  1. Logging in to your account
  2. Accessing the admin panel
  3. Accessing your channel
  4. Finding your live event
  5. Setting (and verifying) the live event date and time
  6. Entering the encoder settings
  7. Previewing the live event
  8. Ending the live event
  9. Downloading the recorded live event
  10. Attachments Overview
  11. Logging out of your account

Logging In

You can log in if you have an account set up already. If you require login credentials, consult your site admin.

Watch this training video or see the instructions below.

  1. Go to your video platform site on an internet browser. (See System Requirements if you’re having trouble.) Click Login at the top right of the screen.
    The Login page opens.
  2. Enter your email address and password, then click Login.Select the Keep me logged in checkbox if you want to stay logged in. You’ll stay logged in for the next 30 days or until your clear your browser’s cache.
  3. After you’ve successfully logged in, you’re automatically returned to the home page of your platform.

Accessing the Admin Panel

After you’ve logged in, you can now access the admin panel.

Watch this training video or see the instructions below.

At the top right of the screen, choose the profile icon A > Admin B.

The admin panel opens and you’re in the Channels screen.

Accessing Your Channel

You can only see the channel(s) that you’ve been assigned permissions to.

Watch this training video or see the instructions below.

In the Channels screen, click your channel’s Select button.

This will open the Library, where you’ll see all your live events.

Finding Your Live Event

In the Library, you can use the search bar to find a specific live event.

Watch this training video or see the instructions below.

  1. Find the Live Event that you want to edit.
    • You can use the Library’s search bar. Enter keywords or the title/name of the live event, and then press Enter on your keyboard.

      The Library screen will then display a list of live events relevant to your search.
  2. Click the live event’s Edit button.

You’re now in the Date & Time tab of the Live Event management screen.

Setting the Live Event Date and Time

When you find your live event, its timezone and start/end times should be already set by your site admin, but you should verify that the times are correct. You can still edit the times afterward, even as the event is occurring.

You can also enable DVR to record the event so that it can be watched again (as an on-demand video) in the future. You can also download the recorded DVR file later.

Watch this training video or see the instructions below.

  1. By default, your site’s time zone will be automatically selected in the Event timezone drop-down. If the event is occurring or broadcasting in a different time zone, then select a different time zone if applicable.
  2. Select the start date and time in the Live Event Start calendar. (This is when the live event will be broadcast on your platform.)
  3. Select the end date and time in the Live Event End calendar. (This is when the live event is expected to end.)
    Setting the end date and time is mandatory and will also enable accurate analytics tracking. We recommend setting the end time to approximately 1 hour after the anticipated end time of the event, in case the event goes longer than expected. You can also manually stop the event broadcast. In order to stop a live event broadcast, you must end the stream in your platform and in your encoder.
  4. By default, the Enable DVR checkbox is selected — this indicates the live event will be recorded and can be watched again on-demand. If you don’t want to record the live event for future viewing, deselect the Enable DVR checkbox.
  5. If DVR is enabled, then:
    • You can make the recording available indefinitely by leaving the DVR End field blank. (The field is blank by default.)
    • OR
    • You can make the recording available for a specified period of time by clicking the DVR End calendar to select the end date and time.
  6. Click Save.

Entering the Encoder Settings

For this task, you’ll copy the encoder settings to your encoder. If your live event isn’t already linked to a stream yet, you’ll want to choose a stream to link it to first. (Only site admins can create a Live Stream.)

Watch these training videos or see the instructions below.

  1. Click Stream in the left menu.
  2. Choose a stream name in the drop-down and click Link.
    Choose the stream name where the live event is taking place.

    The screen will update to display the Live Stream Details after you’ve linked the stream.

    The details include:

    • Live Stream: the name of the stream.
    • Status: indicates if the stream is Provisioned, Provisioning, or Failed.
    • Stream ID: the internal ID of the stream. (For more information, contact Worldplay Support.)
    • DVR: indicates if you’ve enabled or disabled DVR for the live event.
  3. Under the Encoder Settings, Multi-bitrate is selected by default format. You can choose Single-bitrate, Simplified RTMP or Wowza in the Format drop-down. (For more information, see the Live Event Encoder Formats topic.)
    You won’t be able to see the Encoder Settings if the live event has passed its end time.

    The encoder settings will update accordingly.

    The following information appears under the Encoder Settings:

    • Primary URL: this is the destination where your encoder will stream to.
    • Stream Key: this is required by your encoder in order to connect it to the stream.
    • Username: the username required by your encoder.
    • Password: the password required by your encoder.
    The encoder settings (i.e., Primary URL, Stream Key, Username, and Password) shown in the image above are for reference only. Don’t attempt to use these settings when you set up your live event.
    Always verify the encoder information for each live event to ensure that you apply the correct settings to your encoder.
  4. If you require the backup URL information for the encoder settings, click the View Advanced Encoder Settings link.

    In most cases, the backup URL isn’t required unless you’re using more than one encoder.
It’s important that you have the correct video and audio settings configured on the encoder. Please review our Recommended Video Encoder Settings.

Previewing the Live Event

After you’ve set up your live event and it has been encoded successfully, you can then test the stream by previewing it in the Event tab. We recommend using the Live Event Preview feature to see content that’s currently streaming or to watch pre-existing content.

This is highly recommended so that you can ensure there aren’t any issues with the stream or your encoder before the live broadcast on your platform.

  1. Click Preview in the left menu.
  2. Click the Play button.
    If the stream is unavailable, that means the stream is still encoding. The player will automatically refresh every few seconds and the stream will play when it has finished encoding. You don’t need to refresh your internet browser.
  3. If you want to delete any of the test recording that may have been recorded before the actual start of the live event, click Advanced.
    Ensure that you only use this feature before the start of the live event or you may inadvertently delete the recorded contents of the actual live event with the test recording. You can’t retrieve the deleted content; ensure that you’re only deleting the unwanted test recording.

  4. Click Remove Recorded Video.
  5. In the confirmation message that appears, click Yes.
    The test recording will be deleted permanently.

Ending the Live Event

If your live event has already started, but you want to end it before the scheduled end date and time, you can manually stop the broadcast.

You can only perform the steps below if the live event is currently being broadcast and hasn’t ended yet.
If you’ve ended a live event, but there’s still content being streamed from the encoder, the stream will continue to record and you can view the recording in the Preview tab. Viewers will only see what was broadcast between the start and end times.

Watch this training video or see the instructions below.

  1. Click Date & Time A in the left menu.
  2. Click End Live Event Now B. The end time is pulled from the Current Time displayed on the screen.

After you’ve ended this live event, you still need to stop the stream on your encoder or the event may continue streaming on your site. If the live event was DVR enabled, then the recording will also be stopped.

The live event ends and the scheduled end date and time will automatically update to reflect the correct times.

Downloading the Recorded Live Event

If you enabled DVR for your live event (see Setting the Date & Time), you can then download a recorded video (MP4 file format) of the event after it has ended and the encoder has completed streaming.

We strongly recommend that you wait at least 5 minutes after you’ve stopped the stream on your encoder before you create and download this video file. This will give the live event sufficient time to convert into a downloadable format.

Watch these training videos or see the instructions below.

  1. Click Download in the left menu.
  2. Click Create. (It may take a few minutes to create the event download file.)
  3. Click Download. The file will download to a file location specified by your internet browser.
  4. OPTIONAL: After you’ve downloaded the file and you want to delete it from the admin panel, click Delete, and then click OK in the confirmation message that appears.

Attachments Overview

Watch these training videos or see the instructions below.

  1. Go to Attachments tab.
  2. Click Choose File.
  3. Select the file you want to upload.
    -Supported file types: Any file type except Windows executables.
  4. Wait for upload to be completed.
    Don’t refresh or move from screen while download is in progress.
  5. Once you’re in the uploaded file, you can edit, download, or delete it.
    -Display Name: You can change this depending on the title you’d like your viewers to see.
    -File Name: The name of the file when it was uploaded.
    -Access Permissions: The default is set for access to be given to everyone, but you can limit access to specific user groups by going into Find Your Group, followed by Search, then Select Group. Finally, click Save.

Logging Out

There are two ways to log out of your account.

Watch these training videos or see the instructions below.

If you’re in the admin panel, click the profile menu (in the upper-right corner) and choose Logout.

If you’re viewing the front end of your platform, choose profile icon A > Log Out B.